CX Maturity Assessment
If you don’t appreciate your customers, someone else will.
Far too often, many poor customer experiences go under the radar at an organisation. This can lead to higher churn, and more customers for your competitors.
Fortunately, you can now easily see how mature your customer experience is against key CX workstreams, with the short CX maturity assessment, below.
CX Maturity Assessment
CX Maturity Assessment
As an organisation, we have a clear CX vision and goals
We have a mid to long term CX roadmap
We have clear KPI’s to track our CX success and progress
We have strong support and buy-in from the C-suite for our CX initiatives
We have a dedicated customer team that manages the CX strategy and execution
Our technology and tools provide customer insights in real-time
We collect Voice of the Customer insights as an ongoing (always-on) effort
We are utilising customer's input in our key decision-making for our business, service and product strategy
As an organisation, we have a clear sense of our customer's end-to-end journey
We provide personalised support to our customers
You are almost there!
Your focus should be:
How we can help you to accelerate:
Book a consultation
Speak to one of our CX strategists about how to supercharge your CX maturity.
This session can be booked at a time that suits you and your team and is the next step to progressing your businesses’ CX maturity strategy.